Refund policy

Eskape Originals Return and Refund Policy

Customer Satisfaction Guaranteed!

At Eskape Originals, we are committed to delivering high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

1. Return Period:
You have 7 days from the date of delivery to initiate a return for a full refund.

2. Eligibility for Returns:
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging, with all tags and labels attached.
• Accompanied by a receipt or proof of purchase.

3. Non-Returnable Items:
Certain items cannot be returned, including:

• Gift cards
• Items marked as final sale
• Opened or used personal care products

4. Initiating a Return:
To initiate a return, please contact our customer service team at [customer service email] or [phone number]. Provide your order number and reason for the return. Our team will guide you through the return process.

5. Return Shipping:
You are responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

7. Exchanges:
We currently do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order for the replacement.

8. Contact Us:
If you have any questions about our return and refund policy, please contact us at Email id-eskapeoriginals@gmail.com

Thank you for shopping with Eskape Originals!